Rachel has 15 years blue chip experience in senior leadership roles across commercial, operational and Learning and Development environments. A qualified Business Coach, with a combination of commercial, operational and people experience in addition to being qualified in several psychometric tools. She brings 8 years retail experience specialising in customer experience and employee engagement with a proven track record of increasing Key Performance Indicators in both areas, with a passion for people and team development. Rachel is an experienced consultant working at Board Level helping organisations understand customer experience, plan for improvement and track progress made.
Last book you read?
Americana by Chimamanda Ngozi Adichie - I’ve loved all her books… really insightful, thought provoking and fantastic reads.
Your heroes include…?
Harry, Hermoine and Ron… for capturing the imagination of millions of youngsters, getting them hooked on great books - oh…and for defeating He Who Must Not Be Named…
Favourite line from a film?
“Carpe diem. Seize the day, boys.” Dead Poets Society
Best day at work (so far)?
Delivering a culture change programme to 100s of leaders, inspiring them to inspire their teams to change for the better. The positive ripple effect across the organisation was amazing to see and hear in action. The day was delivered time and time again until 3000 leaders were on board with the new journey.
Who make you laugh?
My family - especially my children…they are unaware just how good they are at one liners…
Last journey you took?
Walking along the River Thames into the heart of Oxford, through Christ Church meadow watching the deer grazing in front of the dreaming spires of the colleges. That was my 10,000 steps this morning.
What’s on your desk?
An old “Nuttall’s Mintoes” sweetie tin I found in a charity shop… that and the odd Starwars lego figure left there by my children.
How do you deal with stress?
I love walking… hat and gloves on…and thinking things through.
3 people you’d like to have dinner with (dead or alive)?
Monty Don, Sue Perkins and Elon Musk
Mill Bay, Salcombe, Devon